Shipping Information
No matter which shipping method you choose, on the day your order is shipped, we will send you an email notice letting you know that your order has been shipped and is on its way to you.
US Options
International Options . Customs/Duties- Priority Mail: All Priority Mail orders are shipped with Delivery Confirmation. For small orders, the price may be cheaper than FedEx. We also use Priority Mail for all orders to P.O. Boxes, Alaska, Hawaii, and APO/FPO addresses. Although the Post Office advertises 2–3 day delivery time for Priority Mail, this is only an estimate and actual delivery time can vary by several days.
- First Class Mail: For orders of 1–2 CDs. First Class Mail will not be available for most multiple CD sets. The delivery time may be one or two days longer than with Priority Mail.
- Media Mail: A cost-saving option from the Post Office, especially for larger orders. Delivery time for Media Mail is generally 4–10 business days. However, due to variances in Post Office handling beyond our control, packages may take three weeks or longer to arrive in rare circumstances. Media Mail includes USPS Delivery Confirmation and is only available for orders of records, CDs, DVDs, videotapes, books, and magazines.
- FedEx Ground: Usually the least expensive option for larger orders, and will arrive within 2–5 business days after the day we ship your order. Your package can be tracked as it makes its way from Dusty Groove to you.
- FedEx 2nd Day: A nicely priced option that will arrive 2 business days after the package is shipped from our office (not including Saturday, Sunday or Postal Holidays.) Delivery speed depends on how things are handled on the recipient's end. (For example, if no one is available to sign for the package on the 2nd day, it will take one more day.) In rare occasions, this service might take one more day, due to weather conditions or other circumstances beyond our control. We find this shipping method to be very reliable, and so do our customers.
- FedEx Next Day: Will arrive before the close of business on the day after we ship the package from our office (not including Saturday, Sunday, or Postal Holidays.) Delivery may be delayed by circumstances on the recipient's end, so be sure to have your order sent to a location where someone will be available to sign for them.
International Options
US Options . Customs/Duties- FedEx International: Fast priority shipping. Handled and tracked by FedEx all the way to your door. Delivery time is about 1 week (or less) to most countries in the world. Nicely priced for packages over 5 pounds.
- International Economy Plus: This service is like Post Office Airmail, but more reliable. The package is flown to your country, then handed over to your national postal service, who makes the final delivery to your door. Delivery time is 1–4 weeks to most parts of the globe, although packages often arrive sooner.
Customs/Duties
US Options . International OptionsIf you are an international customer, your package may be subject to duties when it arrives in your country. Unfortunately, we have no way of predicting these charges, as they differ from country to country. These charges are a matter between you and your government, and you are responsible for them, since you are a citizen of your country, and are importing the goods yourself. Further information on this matter may be attained from your local customs office.
You should also be aware that some local customs offices may charge a "handling fee" in addition to the duties. Any postage price you pay us covers the full cost of shipping the goods to you. However, if there are customs problems, we have heard of cases in which handling fees are assessed, and then billed onto the customer. Again, we have no control over these, since we are a US company, and the matter is between you and your government.
We cannot list the goods as a "gift" on the customs form. We are a commercial operation, and even if you are giving the goods to someone as a gift, you have still paid us for the merchandise.
