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Using Your Account

Q: How do I create a new account?
A: Click the account button [Your account] that's at the top of each page, or simply start adding items to your cart. When you check out, you'll be guided through setting up an account. Just enter your email address and click the button that says "Create new account".

Q: What if I forget my password?
A: On the sign in page click "Forgot your password?". You can reset your password at any time. You can also create a new account with a unique email address if you like.

Q: What else is available in my account?
A: When you sign in, you can see your payment, shipping, and billing information. You can also change your email and telephone contact options. In addition, you can subscribe to our Newsletters, view your Order History, manage items on your Watch List, and see items you've recently viewed in case you want to go back and buy something you remember seeing.

Q: How do I access my account once I've created it?
A: Click the account button [Your account] that's at the top of each page. If you are signed in, a personal greeting will be displayed. This takes you to the sign in page. Enter the email address and password you entered when you created your account and click the "Sign in using our secure server" button.

Q: How do I checkout?
A: Click the shopping cart button [Shopping cart] that's at the top of each page. This takes you to your shopping cart. Click the button that says "Secure Checkout". Then you sign in or create a new account if you do not already have one. We'll ask you for your shipping address and payment information. You will then be taken to a page where you review your information before submitting your order.

Q: How do I enter information like shipping address, billing address, or credit card?
A: We'll prompt you for that information during the checkout process. However, If you wish to enter information before checking out, click the "Sign in" button.

Q: How do I add items to my order once I have begun the checkout process?
A: At any time you can click the Dusty Groove logo that's at the top of each page. This will take you to the home page. Once you've added more items just click the shopping cart button to resume checking out.

Q: How do I change quantities once I have begun the checkout process
A: During the checkout process, each item is shown with a quantity next to it in a box. Simply change the number in the box. The screen with refresh to reflect the new quantity.

Q: How do I keep my account secure?
A: All your account and purchase information is sent to Dusty Groove over a secure internet connection (TLS). If you are using a shared or public computer, be sure to sign out at the end of your purchase. If you believe the email address associated with your account has been compromised, immediately change the password on your account by clicking the "Email Address & Password" link, because anyone who can read your email can reset your Dusty Groove password — potentially locking you out of your own account!

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