Orders & Payments



How To Order

Dusty Groove has three ways to order:
  • Secure Shopping Cart - Using our secure shopping cart system is the fastest and easiest way to order. Simply click the "add" button next to an item, and it will be added to your cart. When you want to check out, just click the "view cart" button, and you'll be prompted to enter the right information. This method gets your order processed the fastest, as it gives us all the information we need, in the least confusing manner.
  • Email - If you cannot or do not want to use any of the other methods, just drop us an email at dg@dustygroove.com . Please be sure to include all the information we will need to process your order — especially your full (and real) name, plus your full address information.
  • Phone Orders - Toll-free in the US: 1-888-DUSTY-GR (1-888-387-8947). International customers call 773-342-5800. You can order by phone Monday through Friday, 10am-4pm, Central Time.

Pickup Orders

You can place an order online and pickup your items in our Chicago store.

Dusty Groove
1120 N Ashland Ave
Chicago, IL 60622 USA
10am-8pm daily

Pickup Orders are placed like any other online order — add items to your shopping card and checkout — but instead of choosing a shipping address and shipping method, choose the option "Pickup order at our Chicago store". You can authorize someone to collect your items on your behalf if you are not able to visit the store in person. You, or the person you authorize, must provide a valid picture ID at the time of pickup for us to release the merchandise you have previously purchased.

Pickup Orders are processed and paid for like any other order. Pickup Orders are held for 30 days in our Chicago store, after which time uncollected orders are cancelled. The items in the order are returned to inventory and the credit card used for payment is refunded. Orders can be picked up in our Chicago store from 10am-8pm daily.

Payment Options

We'll outline these options in the shopping cart as you place your order, and you'll also get information on this subject again in your return confirmation after we process the order. To sum up, though, here's how you can pay:
  • Visa, American Express, Mastercard, Discover - You can include this information right with your order — so we can process the order immediately. Please note that we'll also need your billing address if you are having the goods shipped to a different address.

Security

The shopping cart has a secure system (SSL) that will keep all of your information secure when shopping at Dusty Groove. For all the details see the Dusty Groove Security & Privacy Policy.

Terms Of Ordering

All orders are processed as quickly as possible — which usually means that your order will be turned around sometime during the first 24 hours after we receive it. We have all the items listed in stock at our Chicago warehouse — so you won't have to wait any extra days for the order to be finalized while the goods are on order from a supplier. However, this also means that we don't have a backorder system — and if we don't have an item listed on the pages, or if we've just sold out of it, we can't put it in your order.

The speed of our processing your order usually depends on how well you place the order — so be sure to give us all the correct information the first time, so that we can get things done right and fast!




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