Ordering, Shipping, & Other Information



Q: How do I know if the items I order are in stock?
A: Unlike a lot of internet stores, our inventory of records and CDs is in stock now, coming soon, or has just recently sold out. We don't have to wait for a distributor or anyone else to get the items -- everything we list is available here in Dusty Groove's warehouse and retail store in Chicago, IL USA.

We update our inventory throughout the day to reflect new additions and recent sales, so if you don't see an item in our inventory that means we're out of it. If you see an item, that means it's in stock. For some rare items, the record or CD may sell out before we update the pages. Note: We process all shopping cart orders before the other email or phone orders, so use the shopping cart if you can.

Q: How fast do you ship the order?
A: All orders are shipped either the day we receive payment or the next business day. In fact, for most orders if we receive payment by noon Chicago time Monday-Friday the order is shipped the same day! (For Airborne Next Day and Second Day orders, orders paid by 1pm Chicago time will be shipped the same day.)

Q: Can you ship the records to my business address?
A: For orders paid by credit card, we need to have your home address for credit card verification. However, we encourage you to have the order sent to your business address, especially for Next Day and 2nd Day shipping. If you want us to send the order to your business address, enter your billing and shipping addresses on the order form.

Using the Shopping Cart

Q: How do I use the shopping cart?
A: Just click the "Add to cart" link next to the listing. To view your shopping cart click the "View Cart" link on the top of the page. Once you have finished adding items, click the "Checkout" button to enter your contact, shipping, and payment information.

Q: How do I remove an item from my cart?
A: Click the "Remove" link next to the item in your shopping cart. To remove all the items, click the "Empty Cart" button.

Q: How do I buy more than one copy?
A: Click the "Add" link twice to change the quantity in the shopping cart. Your shipping and sales tax (in Illinois, USA) totals are updated automatically.

Q: Do I have to use the shopping cart?
A: No. You can view the pages send us an email with your purchases, but you should find the shopping cart makes everything a lot easier.

Problems

Note: If you have any problems with the shopping cart, please let us know by sending an email describing the problem to dg@dustygroove.com.

Use of Cookies

Q: Do you use "cookies"?
A: Yes, but we only use them to keep track of the items in your order and your website preferences. No one else can read what you've ordered. In fact, we don't even know what you've ordered until you hit the "Submit Order" button.

We do not store your email address or any other information you give us in the "cookie". We do not track your activity across websites and do not use cookies to share profile information with third-party marketers. We will never give or sell your name or email address to anyone.

Q: I have disabled cookies. How do I order?
A: For best results, we recommend using cookies as they are safe and are not used to store any sensitive information. Also, they will allow you to use the convenient Dusty Groove shopping cart. If you cannot use cookies you can always order by phone. If you have further questions, please email us at dg@dustygroove.com.

Contact Dusty Groove

Email: dg@dustygroove.com
Phone: 773-342-5800
Order Line: Toll Free in the US: 1-888-DUSTY-GR (1-888-387-8947)
Note: The Order Line is open Monday-Saturday 10am-5pm Chicago--Central time

Dusty Groove
1120 N Ashland Ave
Chicago, IL 60622 USA




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