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Q: How do I know if the items I order are in stock?
A: Unlike a lot of internet stores, all of the records and CD's on our pages
are in stock now!
We don't have to wait for a distributor or anyone else to get the items --
everything we list is right here in our Dusties Warehouse here in Chicago.
We update the pages every day, so if you don't see an item on the pages that means we're out of it. If you see an item, that means it's in stock. For some rare items, the record or CD may sell out before we update the pages. Note: We process all shopping cart orders before the other email or phone orders, so use the shopping cart if you can.
Q: How fast do you ship the order?
A: All orders are shipped either the day we receive payment or the next business day.
In fact, for most orders if we receive payment by noon Chicago time Monday-Friday the order is
shipped the same day!
(For Airborne Next Day and Second Day orders, orders paid by 1pm Chicago time will be
shipped the same day.)
Q: Can you ship the records to my business address?
A: For orders paid by credit card, we need to have your home address for
credit card verification. However, we encourage you to have the order sent to your
business address, especially for Next Day and 2nd Day shipping.
If you want us to send the order to your business address, enter your billing
and shipping addresses on the order form.
Q: How do I use the shopping cart?
A: Just click the "Add" link next to the listing. To view your shopping cart click the "View
Cart" link. Once you have finished adding items, click the "Checkout" button to enter your name
and address.
Q: How do I remove an item from my cart?
A: Click the "Remove" link next to the item in your shopping cart. To remove all the
items, hit the "Empty Cart" button.
If you have more questions about the shopping cart or if you are having problems with the shopping cart, see the shopping cart information page
Dusty Groove
1120 N. Ashland Ave.
Chicago, IL 60622