Shipping Damage - Dusty Groove is committed to getting you your records and
CDs in the best possible condition. All packages are insured, and we will gladly process a
claim for any damage that is large enough to cause a significant change in the playability or
collectibility of an item. Damage claims for these problems include: broken records, cracked
CDs, warped records, and severely ripped or folded record jackets.
However, please be aware that in the process of shipping goods to you, some slight wear might
occasionally occur during the shipping process. While this sort of wear is not something we
endorse, it is sometimes an inevitable fact of shipping items to you, and unfortunately, there
is nothing we can do about it. Wear such as this might include: slightly crinkled corners on
record covers, a cracked hinge or 'tooth' on a CD jewel case, some slight seam splitting on LP
jackets, and other small cosmetic matters. With instances such as these, we may be able to help
you in some ways -- such as sending you a replacement jewel case with your next order --
although this won't always be the case. We try as hard as we can to sell you only perfect
goods, and we pack them as well as possible -- but please be aware that whatever we do, some
small cosmetic damage might occur as part of the shipping process.
We will gladly replace any items that experience major defects from shipping -- but we cannot do
so for items that only experience small cosmetic ones. If you need everything you buy to be
totally perfect, we recommend that you only purchase items 'in person' at a store where you can
inspect them yourself.